My redemption link or code is not working

If the link we’ve provided for redemption doesn’t open properly, or isn’t working as you would expect it to, we would advise trying the following steps:

1. Copy and paste the link into your browser, rather than clicking on it directly from the confirmation email
2. Ensure you are copying the full link - missing even one character from the link will cause an error to occur. Similarly, check for spaces on either side of the link
3. Try another device - if you’re currently trying the link on your phone, try it on a computer/laptop instead, and vice versa
4. Clear cache in your browser - this will remove the data from any previous attempts to open the link, and can be done within your browser settings

If you are using a discount code

When using a discount code on a third party redemption site, they need to be formatted correctly in order for them to be recognised. If your code doesn’t seem to be working or is showing as invalid/expired, please try the following steps:

1. Copy and paste the code rather than type it in - even if it’s a short code that you can remember, as this will ensure it’s formatted in exactly the way it was given to us
2. Check for spaces either side of the code - if you’ve accidentally included a space at the end when copying, this will result in the whole code not being recognised
3. Check for case sensitivity, and ensure all capitals are present where necessary
4. Wait 45 minutes if the code does not work or gives an error before trying again

If your discount code isn’t recognised after completing these steps, please contact our customer support team here.