For the majority of our members, there will be 2 email addresses associated with your account. Most commonly your work email address is set as your log in email and the one we verify your eligibility against. Then your contact email address is most commonly set as your personal inbox to receive tickets, marketing and any other relevant communications.
If upon sign up, you are getting a message to say your email address is recognised, then you may have signed up for an account in the past. Please try navigating to the ‘log in’ page and attempt signing in with that email, resetting the password if necessary. If a password reset is needed, please ensure you input the same email address you are attempting to sign up with, rather than your personal or contact email address - you will not receive it otherwise.
Once the password reset has been requested, the link will be sent to both your personal email as well as your work email so do not worry if you do not have access to that inbox at the moment.
Comments
Article is closed for comments.